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Options and Modem/Router Compatibility

Withdrawal of BT Openreach Modem and Previous FTTC Products

BT Openreach have announced that from March 2016 they will cease supply of FTTC modems with new services. Both the ECI & Huawei-branded versions of the modem will no longer be supplied with new FTTC installations.

BT will continue to support existing modems in the field, including replacement of faulty units, until March 2017.

After March 2017 any Openreach modems in the field become the customer’s property and although they will continue to operate they will not be replaced by BT should they fail.

Accordingly from March 2016 the BT Openreach engineer installed FTTC service dependent on this hardware will be withdrawn from new sale.

New FTTC Installation Options

As an alternative to the withdrawn product we are offering two new installation options for FTTC products:

Self-Install / Wires-Only

With this option the BT engineer will only visit the cabinet serving the customer’s premises to connect the service.  A visit to the customer premises is not needed.  Without an engineer visit, the faceplate of the NTE5 will not be swapped. This means that plug-in microfilters will now need to be used (as for ADSL and ADSL2+).

Advantages:

  • Cheapest FTTC installation option
  • No need to stay in at the premises to provide engineer access
  • The filters and modem can be connected to an extension, rather than requiring connection to the master socket

Disadvantages:

  • Using filters (particularly on extension wiring) may result in lower speeds than connecting to a master socket with a filtered faceplate
  • BT cannot perform tests from the customer premises at connection. Failed installations should be reported as faults in the same way as for ADSL and ADSL2+
  • Customer must connect a BT-approved VDSL2-compatible modem/router (Cerberus can supply these - see later in this document)

The cabinet in the street is known by BT Openreach as the PCP (Primary Connection Point). For this reason you may also see this option referred to as “PCP only”.

Engineer-Installed / Managed Install

With this option the engineer will visit the cabinet in the street to provision the service, but will also visit the customer premises and install a faceplate on the NTE.

Advantages:

  • Engineer installed faceplate on master socket ensures the best possible speeds for a given phone line
  • Engineer will carry out tests while at the customer site
  • Engineer will connect approved compatible modem/router if supplied in advance
  • Does not require plug-in microfilters

Disadvantages:

  • More expensive installation than Self-Install and than old option BT-provided modem
  • Requires access to customer premises at a pre-arranged time
  • Equipment can only be connected to the master socket
  • Customer is required to connect their own approved VDSL2-compatible modem/router (Cerberus can supply these - see later in this document)

Modem/Router Compatibility

Under the previous engineer-install process, BT Openreach would supply an FTTC modem. The modem connected to the BT phone socket and provided an Ethernet Interface to which the customer would connect their router. BT did not stipulate any requirements for the router other than an Ethernet WAN interface and to use PPPoE to connect the modem.

Under the new process the customer must supply the device that connects to the BT phone socket.

This router must support VDSL2 technology and have undergone and passed BT’s Modem Compatibility Test (MCT) to provide a supported configuration.

So far all compatible equipment combines the function of modem and router in the same way as is well established with ADSL & ADSL2+.

There are several modem/routers on the market which support VDSL2+ but which have not passed BT’s MCT. These modems are prohibited from connection to BT’s phone socket. BT use a technology called “OAM Loopback” to perform diagnostics on FTTC services and identify the CPE connected. Most unapproved modems do not support OAM loopback.  BT are able to identify unauthorised equipment using the OAM Loopback test or by lack of support for it in the connected CPE.

Detection of unauthorised CPE may result in the following:

  • Request for removal of unauthorised CPE
  • Limitation or disconnection of Service
  • Lack of support when troubleshooting faults
  • Abortive Visit or SFI Customer Misoperation charges when engineers find unauthorised equipment on site.

Cerberus do not support the BT Openreach philosophy with respect to Modem Compatibility Testing or use of unauthorised equipment, however we have no discretion in the matter. All UK FTTC, regardless of the Internet service provider, is based upon the same BT Openreach products and therefore bound by the same rules. Cerberus attends most Industry events and can confirm that Industry is united in its view of BT’s MCT rules. We expect that in time these rules will be relaxed but cannot provide timescales. In the meantime we must enforce BT’s rules.

Fully Approved Compatible Modems

At the time of writing the following is the list of fully approved compatible modems:

Supplier

Device Product Name

Chipset

Chipset Hardware

Chipset Firmware

Notes

Arcadyan  

Brightbox 2

Broadcom

BCM63168U D0

4.12L08 

 

AVM GmbH 

FRITZ!Box 3490 (FB3490) 

Lantiq

VRX 288

1.100.133.42

 

Cisco

C887VA-K9

Broadcom

BCM63168

39m_B_38h3_24h

Baseline 887 unit

Cisco

C897VA-K9

Broadcom

BCM63168

39m_B_38h3_24h

Baseline 897 unit

Cisco

CISCO887VA-K9

Broadcom

BCM63168

39m_B_38h3_24h

original generation 887

Cisco

CISCO887VA-M-K9

Broadcom

BCM63168

39m_B_38h3_24h

original generation 887 (Annex-M)

Cisco

CISCO887VA-SEC-K9

Broadcom

BCM63168

39m_B_38h3_24h

original 887 with IPsec s/w bundle

Cisco

C887VAM-K9

Broadcom

BCM63168

39m_B_38h3_24h

baseline 887VA (with Annex-M)

Cisco

C887VA-W-E-K9

Broadcom

BCM63168

39m_B_38h3_24h

baseline 887VA with integrated WiFi

Cisco

C887VAM-W-E-K9

Broadcom

BCM63168

39m_B_38h3_24h

baseline 887VA (AnnexM) + WiFi

Cisco

C887VA-V-K9

Broadcom

BCM63168

39m_B_38h3_24h

baseline 887VA with integrated FXS POTS

Cisco

C887VA-V-W-E-K9

Broadcom

BCM63168

39m_B_38h3_24h

C887VA-V-K9 + WiFi

Cisco

C887VA-CUBE-K9

Broadcom

BCM63168

39m_B_38h3_24h

C887VA with CUBE s/w license bundle

Cisco

C887VAG+7-K9

Broadcom

BCM63168

39m_B_38h3_24h

C887VA with integrated 3G

Cisco

C887VAMG+7-K9

Broadcom

BCM63168

39m_B_38h3_24h

C887VAM-K9 with integrated 3G

Cisco

C887VAGW+7-E-K9

Broadcom

BCM63168

39m_B_38h3_24h

C887VAMG+7-K9 with integrated WiFi

Cisco

C887VA-WD-E-K9

Broadcom

BCM63168

39m_B_38h3_24h

C887VA with dual-band WiFi

Cisco

C887VAG-4G-GA-K9

Broadcom

BCM63168

39m_B_38h3_24h

C887VA with integrated 3G/4G

Cisco

C897VA-M-K9

Broadcom

BCM63168

39m_B_38h3_24h

Baseline C897VA (Annex-M)

Cisco

C897VAW-E-K9

Broadcom

BCM63168

39m_B_38h3_24h

C897VA-K9 with integrated WiFi

Cisco

C897VAM-W-E-K9

Broadcom

BCM63168

39m_B_38h3_24h

C897VA-M-K9 with integrated WiFi

Cisco

C897VAG-LTE-GA-k9

Broadcom

BCM63168

39m_B_38h3_24h

C897VA-K9 with integrated 3G/4G

Cisco

C897VAMG-LTE-GA-K9

Broadcom

BCM63168

39m_B_38h3_24h

C897VA-M-K9 with integrated 3G/4G

Cisco

EHWIC-VA-DSL-A

Broadcom

BCM63168

39m_B_38h3_24h

EHWIC plugin for ISRG2 routers; c1900, c2900, c3900, etc.

Cisco

EHWIC-VA-DSL-M

Broadcom

BCM63168

39m_B_38h3_24h

EHWIC plugin for ISRG2 routers; c1900, c2900, c3900, etc.

Cisco

NIM VA

Broadcom

BCM63168

VA_A_39m_B_38h3_24h

NIM Plugin

Cisco

1921

Broadcom

BCM63168

15.3 (3)

M/A2pv6C039t.d24o

 

Cisco

897VA

Broadcom

BCM63168

15.3 (3)

M/A2pv6C039t.d24o-rd

 

Draytek

Vigor 2860

Lantiq

VR9

05.07.06.0D.01.07

VDSL/ADSL

Router/Firewall & 6 port switch

Draytek

Vigor 2860vn Plus

Lantiq

VR9

05.07.06.0D.01.07

As 2860 with dual band Wifi plus VoIP ports

Draytek

Vigor 2860vac

Lantiq

VR9

05.07.06.0D.01.07

As 2860ac with twin VoIP phone ports 

Draytek

Vigor 2860n

Lantiq

VR9

05.07.06.0D.01.07

As 2860 with 802.11n WiFi  

Draytek

Vigor 2860n Plus

Lantiq

VR9

05.07.06.0D.01.07

As 2860n with dualband WiFi

Draytek

Vigor 2860L

Lantiq

VR9

05.07.06.0D.01.07

As 2860 with built-in

3G/4G (LTE) SIM slot

Draytek

Vigor 2860Ln

Lantiq

VR9

05.07.06.0D.01.07

As 2860L plus 802.11n WiFi 

Draytek

Vigor 2860ac

Lantiq

VR9

05.07.06.0D.01.07

As 2860 with 802.11ac 

DrayTek

Vigor 2860ac

Lantiq

VR9

576d17

 

Draytek

Vigor 2760

Lantiq

VR9

05.07.06.0D.01.07

VDSL Router & 4 port switch

Draytek

Vigor 2760vn

Lantiq

VR9

05.07.06.0D.01.07

As 2760 with Wifi and VoIP phone ports 

Draytek

Vigor 2760n

Lantiq

VR9

05.07.06.0D.01.07

As 2760 with 802.11n

Draytek

Vigor 130

Lantiq

VR9

05.07.06.0D.01.07

ADSL/VDSL Modem

Draytek

Vigor 130

Lantiq

VR9

776d17

ADSL/VDSL Modem

Draytek

Vigor 2862

Intel-Lantiq

PXB4369EL - V2.1

776d17

 

Huawei

HG633

Triductor

G1.01

G3_01.32.10

ADSL/VDSL, Dual Band Wireless

Huawei

AR129

Triductor

VSPM340

G3_01_36_13

4 FE LAN/WAN

Huawei

AR129W

Triductor

VSPM340

G3_01_36_13

4 FE LAN/WAN, 802.11 b/g/n

Huawei

AR129GW-L

Triductor

VSPM340

G3_01_36_13

4  GE LAN/WAN Ports

GE Combo WAN,

Wireless and FDD LTE

Huawei

Huawei AR509G-L-D-H

Triductor

VSPM340

G3_01_36_13

IoT router, IP41,  

4  GE ports, FDD LTE

Huawei

AR169FVW

Broadcom

BCM63168VKFEBG

A2pvbF038j.d24j

4  GE LAN/WAN Ports

GE Combo WAN,

4 Fixed Voice ports

Huawei

AR169FGW-L

Broadcom

BCM63168VKFEBG

A2pvbF038j.d24j

4  GE LAN/WAN Ports GE Combo WAN,

Wireless and FDD LTE

Huawei

AR169FGVW-L

Broadcom

BCM63168VKFEBG

A2pvbF038j.d24j

4  GE LAN/WAN Ports

4 Fixed Voice ports

Huawei

AR169F

Broadcom

BCM63168VKFEBG

A2pvbF038j.d24j

4  GE LAN/WAN Ports

GE Combo WAN

Kenton Comtrend

VR-3030              

Broadcom

BCM6302KMLG

4.2

VR-3030-CFE-C031-416CTL-

B01_R01       

Single Ethernet Port, Wired Modem, suitable for use as a Bridge.

Kenton Comtrend

KBR1645 Velocity Lite

Broadcom

BCM6302KMLG

4.2

VR-3030-CFE-C031-416CTL-

B01_R01       

Bonded VDSL Device incorporates 4 DSL ports

Kenton

OneAccess

1321 Ethernet Access device

Lantiq

VRX-268

TDRE 14.1

 

Kenton

OneAccess

1322 Ethernet Access device

Lantiq

VRX-268

TDRE 14.1

 

Kenton

OneAccess

1645 Ethernet Access device

Lantiq

VRX-268

TDRE14.1

 

Kenton

OneAccess

One 270 AV2

Lantiq

VRX-268

 

ADVIP_11N-V5.2R1E7_HG1

 

 

Kenton

OneAccess

One 425 AV2

Lantiq

VRX-268 

ADVIP_11N-V5.2R1E7_HG1

 

Kenton

OneAccess

One 445 AV2

Lantiq

VRX-268

ADVIP_11N-V5.2R1E7_HG1

 

Kenton

OneAccess

One 540 AV2

Lantiq

VRX-268

5.7.8.C.0.7

 

Kenton

OneAccess

One 700 AV2

Lantiq

VRX-268 

ADVIP_11N-V5.2R1E7_HG1

 

Netgear 

D7000

Broadcom

BCM63168

4.16L.03

 

Netgear 

D7800

Broadcom

BCM63168

V1.2

 

Technicolor

TG589Vac v1

Broadcom

BCM63168

15.2: A2pv6F039r.d26e

15.4: A2pv6F039t.d26i

16.1: A2pv6F039t.d26k

16.2: A2pv6F039t.d26k

ADSL/VDSL/ETH, Dual Band

Technicolor

TG789Vac v1

Broadcom

BCM63168

15.2: A2pv6F039r.d26e

15.4: A2pv6F039t.d26i

16.1: A2pv6F039t.d26k

16.2: A2pv6F039t.d26k

Dual Band

Technicolor

TG588v2

Broadcom

BCM63381

15.3

16.2: A2pv6F039t.d26k

4 Lan ports, Wireless. Can be configured for use as a bridge.

Technicolor

TG589vac v2

Broadcom

BCM63168

A2pv6F039t.d26k

16.2: A2pv6F039t.d26k

 

Technicolor

TG789vac v2

Broadcom

BCM63168

16.2: A2pv6F039t.d26k

 

Technicolor

DGA4130

Broadcom

BCM63138

A2pvbH042o.d26m

 

Technicolor

TG579vac

Broadcom

BCM63168

A2pv6F039v2.d26m

 

Technicolor

TG789vac

Broadcom

BCM63168

A2pv6F039v2.d26m  

 

 

     

Technicolor

TG579vac v2

Broadcom

BCM63168

A2pv6F039v2.d26m

 

Technicolor

TG589vac v2

Broadcom

BCM63168

A2pv6F039v2.d26m

 

Virtual Access

GW6610-V

Lantiq

VRX318 V1.2

UGW6.1

 

Vodafone

AR1220V

Broadcom

6368

A2pv6c039f1.d24m

 

Zyxel

VMG8324-B10A

Broadcom

BCM63168

1.00(AAKL.10)C0_0703

ADSL/VDSL, Wireless

Zyxel

VMG8924 (Z-400UK)

Broadcom

BCM63168

1.00(AAKL.10)C0_0703

Dual Band wireless

Zyxel

VMG1312-B10A  

Broadcom

BCM63168

V1.00(AAJZ.6)C1_20150911

 

Zyxel

VMG3925 – B10B

Broadcom

BCM63168V

A2pv6F039f1

 

These device/firmware combinations may be used at will and will be supported by BT. Only the firmware versions shown are approved at this time. The customer may not use alternative, unapproved firmwares.

Conditionally Approved Compatible Modems

The following modems are conditionally approved:

SupplierDevice NameChipsetFirmware
Technicolor589v3BCM63168A2pv6F037g.d24c1

These device/firmware combinations have not satisfied all the requirements of the testing but it is expected that the vendor will address any outstanding issues. These devices/firmware combinations may be used at this time but BT may require the firmware to be upgraded or the hardware to be replaced in the future.

Neither BT nor Cerberus will be held liable for the replacement of any devices used prior to full approval by BT.

Additional Equipment

Additional devices are currently undergoing testing, however this is a process that BT take several months to complete and there is a backlog.

We will update this list and our guidance there as new devices are approved.

Modem Availability

As of 1st November 2015, Cerberus has successfully conducted its own tests on the following models

  • Technicolor 589v3
  • Zyxel VMG8324-B10A
  • Zyxel VMG8924 (Z-400UK)

We are currently testing the Technicolor TG589VAC and is obtaining stock of the other modems listed. We expect to offer these devices for sale to our customers as soon as they successfully complete our tests and are available for supply.

Recommendations

Cerberus recommends that you purchase an approved compatible router from us when you order your service, however we will be happy to support connections where the customer has connected their own equipment provided that that equipment is listed as approved by BT.

Further Information

Should you have any questions please contact your account manager on 0345 257 1333 or email sales@cerberusnetworks.co.uk

 

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